Shipping & Refund Policy

Refund Policy

Due to the current circumstances of Covid-19, there will be a temporary change to our return policy: all sales will be final.

Please note: there are no price adjustments allowed on any items previously purchased or thereafter. All sale items are final sale. Two promotions cannot be combined at one time. No exceptions can be made. 

If you have questions or require further assistance, please feel free to email us at or connect with us via Instagram DM. We will do our best to assist you before you make a purchase.


Shipping info

All orders are shipped from our Clinic via Canada Post. 

We do not ship to PO Boxes, so it’s best to provide a residential or work address. If you select a work address, please provide us with the applicable business hours. 



FCP Dermatology is temporarily pausing Curbside Pick-up.




Tracked Shipment. Rates available at checkout. 

FREE SHIPPING in Canada for orders over $149.00.


Currently, FCP Dermatology does not ship outside of Canada.


Delivery Delays and Damages 

Please note that once your order has left our Clinic, we have no control over the speed of delivery. If your package is delayed, please consult the shipping carrier using the tracking number provided. In most cases, the shipping carrier will be able to provide the most up to date information on your package.

We will not be responsible or liable if any item you have purchased on this website or have attempted to exchange to us is lost, misdirected or delivered late. 


Lost and Late Packages 

FCP Dermatology shall not be held accountable or liable for any delivery or return delays, disruptions or interference, or failures that are caused (whether direct or indirect) by an event that is outside of our influence or control. This includes, without limitation, the following: labour disturbance (strikes, lock-outs), criminal conduct, pandemic, terrorism, natural disaster, extreme weather conditions and accidents.

We will do our best to deliver and confirm. All lost or late packages must be reported to our Concierge within 3 business days of the scheduled delivery. Please email